/* Admin panel */
:root{--orange:#ff8a1f;--orange-deep:#e35f00;--sun:#ffb25c;--cream:#fff6ea;--ink:#2a1305;--ink-2:#6b4a30;--line:#ecd9c3;--bg:#fbf3e8;--white:#fff;--ok:#1d7a3a;--bad:#b3261e}
*{box-sizing:border-box;margin:0;padding:0}
body{font:15px/1.55 "DM Sans",system-ui,-apple-system,"Segoe UI",sans-serif;background:var(--bg);color:var(--ink)}
a{color:inherit}
h1,h2,h3{line-height:1.2}
small{color:var(--ink-2);font-size:.82em}
.muted{opacity:.6}

.shell{display:grid;grid-template-columns:250px 1fr;min-height:100vh}
.side{background:var(--ink);color:var(--cream);padding:18px 14px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;overflow-y:auto;overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:rgba(255,255,255,.3) transparent}
.side>*{flex-shrink:0}
.side .logo{display:block;background:var(--cream);border-radius:14px;padding:8px;margin-bottom:18px}
.side .logo img{width:100%;height:auto;display:block}
.side nav{display:grid;gap:4px}
.side nav a{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:10px;text-decoration:none;font-weight:600}
.side nav a:hover{background:rgba(255,255,255,.08)}
.side nav a.on{background:var(--orange);color:var(--ink)}
.badge{margin-left:auto;background:#fff;color:var(--ink);font-style:normal;font-size:.75rem;font-weight:800;border-radius:999px;padding:1px 9px}
.side-foot{margin-top:auto;display:grid;gap:10px;font-size:.9rem;padding:18px 0 12px}
.side-foot a{opacity:.85}
.linkbtn{background:none;border:0;color:var(--cream);font:inherit;cursor:pointer;text-decoration:underline;opacity:.85;padding:0;text-align:left}

.main{min-width:0}
.topbar{display:flex;align-items:center;gap:14px;padding:18px 28px;background:var(--white);border-bottom:1px solid var(--line)}
.topbar h1{font-size:1.4rem}
.menu-btn{display:none;background:none;border:1px solid var(--line);border-radius:8px;font-size:1.3rem;padding:2px 10px;cursor:pointer}
.content{padding:26px 28px 80px;max-width:1300px}

.flash{padding:12px 16px;border-radius:10px;margin-bottom:18px;font-weight:600;border:1px solid}
.flash-ok{background:#e4f6e7;border-color:#9bd3a6;color:#14532d}
.flash-error{background:#fde8e6;border-color:#f0aaa5;color:#7f1d1d}

.panel{background:var(--white);border:1px solid var(--line);border-radius:14px;padding:22px;margin-bottom:22px;min-width:0}
.panel-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px}
.panel-head h2{font-size:1.15rem}
.two-col{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(0,1fr);gap:22px;align-items:start}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px;align-items:end}
.stack{display:grid;gap:16px}
.hint,.count{color:var(--ink-2);margin-bottom:12px}
.empty{padding:26px;text-align:center;color:var(--ink-2);background:var(--bg);border-radius:10px}

.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:16px;margin-bottom:22px}
.stat{background:var(--white);border:1px solid var(--line);border-radius:14px;padding:18px 20px}
.stat b{display:block;font-size:2.2rem;line-height:1.1}
.stat span{color:var(--ink-2);font-weight:600}
.stat.hot{background:var(--orange);border-color:var(--orange-deep)}
.stat.hot span{color:var(--ink)}

/* tables */
.table-wrap{overflow-x:auto}
table{width:100%;border-collapse:collapse}
th{text-align:left;font-size:.78rem;text-transform:uppercase;letter-spacing:.06em;color:var(--ink-2);padding:8px 10px;border-bottom:2px solid var(--line);white-space:nowrap}
td{padding:11px 10px;border-bottom:1px solid var(--line);vertical-align:top}
tr.off td{opacity:.5}
tr.is-new td:first-child{box-shadow:inset 4px 0 0 var(--orange)}
tr.is-new{background:#fff9f0}
td.msg{max-width:260px;color:var(--ink-2)}
td.actions{white-space:nowrap}
td.actions form,form.inline{display:inline}
.nowrap{white-space:nowrap}
.lnk{font-weight:700;text-decoration-thickness:2px;text-underline-offset:3px}
.swatch{display:inline-block;width:14px;height:14px;border-radius:4px;border:1px solid rgba(0,0,0,.25);vertical-align:-1px}
.mv{border:1px solid var(--line);background:var(--white);border-radius:6px;cursor:pointer;padding:2px 8px}
.mv:disabled{opacity:.3;cursor:default}

/* status */
.st{display:inline-block;padding:3px 11px;border-radius:999px;font-size:.8rem;font-weight:700;text-decoration:none;border:1px solid transparent}
.st-new{background:#ffe3c2;border-color:#ffb25c;color:#7a3500}
.st-contacted{background:#dff0ff;border-color:#a9d3f5;color:#0b4a7a}
.st-in_progress{background:#f1e6ff;border-color:#cfb5f0;color:#4b2480}
.st-closed{background:#e6e6e6;border-color:#cfcfcf;color:#444}
.st-select{width:auto;padding:4px 8px;border-radius:999px;font-weight:700;font-size:.82rem;cursor:pointer}
.chips-s{display:flex;flex-wrap:wrap;gap:8px}

.bars{display:grid;gap:10px}
.bar-row{display:grid;grid-template-columns:130px 1fr 28px;gap:10px;align-items:center;font-size:.92rem}
.bar{background:var(--bg);border-radius:999px;height:12px;overflow:hidden}
.bar i{display:block;height:100%;background:var(--orange);border-radius:999px}

/* forms & buttons */
label{display:grid;gap:6px;font-weight:700;font-size:.9rem}
label small{font-weight:400}
label.check{display:flex;align-items:center;gap:10px;font-weight:600}
label.check input{width:auto}
input,select,textarea{width:100%;font:inherit;color:var(--ink);background:var(--white);border:1px solid #d9c4aa;border-radius:10px;padding:10px 12px}
input[type=color]{padding:3px;height:42px}
input:focus,select:focus,textarea:focus{outline:2px solid var(--orange);outline-offset:1px;border-color:var(--orange)}
textarea{resize:vertical}
.btn-p,.btn-s,.pill-btn{font:inherit;font-weight:700;border-radius:10px;cursor:pointer;text-decoration:none;display:inline-block;border:1px solid var(--ink)}
.btn-p{background:var(--ink);color:var(--cream);padding:10px 18px}
.btn-p:hover{background:#000}
.btn-p.wa{background:#25d366;color:#08210f}
.btn-s{background:var(--white);color:var(--ink);padding:6px 12px;font-size:.88rem;border-color:#d9c4aa}
.btn-s:hover{border-color:var(--ink)}
.btn-s.danger{color:var(--bad);border-color:#efb7b2}
.btn-s.danger:hover{background:#fde8e6}
.pill-btn{padding:3px 12px;font-size:.8rem;border-radius:999px}
.pill-btn.yes{background:#e4f6e7;border-color:#9bd3a6;color:#14532d}
.pill-btn.no{background:#eee;border-color:#ccc;color:#555}
.btn-line{display:flex;flex-wrap:wrap;gap:10px;margin-top:20px}
.filter-bar{display:flex;flex-wrap:wrap;gap:10px;margin-bottom:14px}
.filter-bar input,.filter-bar select{width:auto;min-width:160px;flex:1 1 160px}
.pager{display:flex;gap:18px;align-items:center;justify-content:center;margin-top:18px;font-weight:600}
.pager a{text-decoration:underline}
.thumb img{max-width:100%;border-radius:10px;border:1px solid var(--line)}
.sticky-save{position:sticky;bottom:0;background:linear-gradient(transparent,var(--bg) 40%);padding:20px 0 4px;text-align:right}

.kv{display:grid;grid-template-columns:110px 1fr;gap:8px 14px;margin-bottom:18px}
.kv dt{font-weight:700;color:var(--ink-2)}
.sub{margin:6px 0 8px;font-size:1rem}
.msgbox{background:var(--bg);border-radius:10px;padding:14px 16px;white-space:normal;overflow-wrap:anywhere}

/* login */
.login-body{display:grid;place-items:center;min-height:100vh;background:var(--orange);padding:20px}
.login-card{background:var(--cream);border:3px solid var(--ink);box-shadow:6px 6px 0 var(--ink);border-radius:20px;padding:30px;width:100%;max-width:400px;display:grid;gap:16px}
.login-card img{width:180px;margin:0 auto}
.login-card h1{font-size:1.5rem;text-align:center}
.login-card .back{text-align:center;font-size:.9rem}

@media (max-width:980px){
  .shell{grid-template-columns:1fr}
  .side{position:fixed;inset:0 auto 0 0;width:260px;z-index:30;transform:translateX(-100%);transition:transform .2s}
  .side.open{transform:none}
  .menu-btn{display:block}
  .two-col{grid-template-columns:1fr}
  .content{padding:18px 16px 70px}
  .topbar{padding:14px 16px}
  .grid2{grid-template-columns:1fr}
}

.top-right{margin-left:auto;display:flex;align-items:center;gap:16px}
.btn-gold{background:var(--orange);color:var(--ink);border:1px solid var(--ink);font-weight:700;border-radius:10px;padding:8px 14px;text-decoration:none;font-size:.9rem;white-space:nowrap}
.btn-gold:hover{background:var(--sun)}
.welcome{color:var(--ink-2);font-weight:600;white-space:nowrap}
.warn{background:#fff3cd;border:1px solid #f0c75e;color:#664d03;border-radius:12px;padding:14px 18px;margin-bottom:20px;font-weight:600}
@media (max-width:760px){.top-right .welcome{display:none}.btn-gold{font-size:.8rem;padding:7px 10px}}

.opt-box{display:grid;gap:12px;background:var(--bg);border:1px solid var(--line);border-radius:12px;padding:14px 16px}
.opt-box .check{align-items:flex-start}
.opt-box .check input{margin-top:4px}
.btn-s.danger{cursor:pointer}
.docs{list-style:none;margin:0 0 18px;padding:0;display:grid;gap:10px}
.docs li{display:flex;align-items:center;gap:10px;flex-wrap:wrap;background:#fff;border:1.5px solid var(--line,#ecd9c4);border-radius:12px;padding:10px 12px}
.docs .doc-name{flex:1;min-width:160px;font-weight:700;display:grid;word-break:break-word}
.docs .doc-name small{font-weight:500;opacity:.7}
.docs form{margin:0}
.st-opp-draft{background:#eee;color:#444}
.st-opp-pending{background:#ffe3a3;color:#6b3d00}
.st-opp-published{background:#d4f3dc;color:#0b5b24}
.st-opp-rejected{background:#fde0e0;color:#8a1111}
.st-opp-archived{background:#e6e1ee;color:#4a3a66}
.fwd-box{background:#fff8ee;border:2px solid var(--ink,#2a1305);border-radius:14px;padding:14px 16px;margin-bottom:20px}
.fwd-state{margin:0 0 10px;font-size:.92rem}
.fwd-state.ok{color:#0b5b24}
.fwd-state.wait{color:#6b3d00}
.fwd-form{display:grid;gap:8px;margin-top:10px}
.side-role{margin:-6px 4px 14px;font-size:.78rem;letter-spacing:.08em;text-transform:uppercase;opacity:.75;font-weight:700}

/* ===== Support Portal additions ===== */
/* progress timeline */
.tl-wrap{overflow-x:auto;padding:14px 4px 6px}
.tl{list-style:none;margin:0;padding:0;display:flex;min-width:max-content;gap:0}
.tl-step{position:relative;flex:1 0 108px;text-align:center;padding:0 6px;font-size:.82rem}
.tl-step::before{content:"";position:absolute;top:17px;left:-50%;width:100%;height:3px;background:#e5e2dd;z-index:0}
.tl-step:first-child::before{display:none}
.tl-step.tl-done::before,.tl-step.tl-rejected::before{background:#2f9e44}
.tl-dot{position:relative;z-index:1;display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;background:#fff;border:3px solid #e5e2dd;font-weight:800;color:#9a948b}
.tl-step b{display:block;margin-top:6px;line-height:1.2}
.tl-step small{display:block;color:#7a746b}
.tl-done .tl-dot{background:#2f9e44;border-color:#2f9e44;color:#fff}
.tl-rejected .tl-dot{background:#e03131;border-color:#e03131;color:#fff}
.tl-not_required .tl-dot{background:#eee;border-color:#ddd;color:#999}.tl-not_required b{color:#999}
.tl-pending .tl-dot{border-color:#f59f00;color:#f59f00}
.tl-in_progress .tl-dot{border-color:#e8590c;color:#e8590c;animation:tlpulse 1.6s infinite}
.tl-current b{color:#e8590c}
@keyframes tlpulse{0%{box-shadow:0 0 0 0 rgba(232,89,12,.45)}70%{box-shadow:0 0 0 10px rgba(232,89,12,0)}100%{box-shadow:0 0 0 0 rgba(232,89,12,0)}}
.tl-badge-row{display:flex;gap:12px;align-items:center;flex-wrap:wrap;margin:10px 0 14px}
.tl-badge{display:inline-block;padding:5px 12px;border-radius:99px;font-weight:700;font-size:.85rem}
.tl-b-ok{background:#d3f9d8;color:#1e7a34}.tl-b-bad{background:#ffe3e3;color:#c92a2a}.tl-b-run{background:#fff0e0;color:#d9480f}.tl-b-idle{background:#eee;color:#666}
@media(max-width:640px){
 .tl-wrap{overflow:visible}.tl{flex-direction:column;min-width:0}
 .tl-step{flex:none;text-align:left;padding:0 0 16px 52px;min-height:44px}
 .tl-step::before{top:-20px;left:17px;width:3px;height:100%}
 .tl-dot{position:absolute;left:0;top:0}.tl-step b{margin-top:0}
}
/* misc */
.feed{list-style:none;margin:10px 0 0;padding:0}
.feed li{padding:10px 12px;border-bottom:1px solid #eee;font-size:.92rem}
.feed li.is-new{background:#fff6ee;border-left:3px solid #e8590c}
.feed li.is-note{background:#fafafa}
.emp-note{margin:6px 0;padding:8px 10px;background:#fff8e6;border-left:3px solid #f59f00;border-radius:4px}
.filechip{margin:4px 0}
.filerow{display:flex;gap:8px;align-items:center;margin-bottom:6px}
.case-head{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;align-items:center}
.case-actions{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.inline-form{display:flex;gap:8px;flex-wrap:wrap;align-items:flex-end}
.inline-form input,.inline-form select{max-width:260px}
.step-row{display:grid;grid-template-columns:auto 1.4fr 1fr 1.6fr auto;gap:8px;align-items:center;margin-bottom:8px}
.step-row .grip{display:flex;gap:4px}
.stats.mini{margin-bottom:12px}
.steps-tbl input,.steps-tbl select{min-width:120px}
.st-case-active{background:#fff0e0;color:#d9480f}.st-case-completed{background:#d3f9d8;color:#1e7a34}.st-case-on_hold{background:#fff3bf;color:#8a6d00}.st-case-cancelled{background:#eee;color:#666}
.st-doc-required{background:#eee;color:#666}.st-doc-uploaded{background:#e7f1ff;color:#1c5fb8}.st-doc-under_review{background:#fff3bf;color:#8a6d00}.st-doc-approved{background:#d3f9d8;color:#1e7a34}.st-doc-rejected{background:#ffe3e3;color:#c92a2a}
.ss-done{color:#1e7a34}.ss-rejected{color:#c92a2a}.ss-in_progress{color:#d9480f}
.bar-row .bar{height:8px;background:#eee;border-radius:99px;overflow:hidden}.bar-row .bar i{display:block;height:100%;background:#e8590c}
@media(max-width:760px){.step-row{grid-template-columns:1fr 1fr}}
/* public tracking page */
.track-body{background:#fff7f0;min-height:100vh;display:flex;justify-content:center;padding:18px}
.track-card{background:#fff;max-width:980px;width:100%;border-radius:14px;padding:22px;box-shadow:0 6px 24px rgba(0,0,0,.08);align-self:flex-start}
.track-logo{height:54px}.track-sub{font-size:1.05rem}.track-notes{padding-left:18px}.track-contact{display:flex;gap:8px;flex-wrap:wrap;margin-top:18px}
.kv{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:12px 22px}
.kv>div{display:flex;flex-direction:column;gap:2px}
.kv>div>span{font-size:.72rem;letter-spacing:.04em;text-transform:uppercase;color:#7a746b}
/* landing page */
.lp{background:var(--bg);min-height:100vh}
.lp-top{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:12px 28px;background:#fff;border-bottom:1px solid var(--line);flex-wrap:wrap}
.lp-top img{height:56px}.lp-top nav{display:flex;gap:16px;align-items:center}
.lp-hero{display:grid;grid-template-columns:1.4fr 1fr;gap:20px;align-items:center;max-width:1100px;margin:28px auto 10px;padding:38px;border-radius:20px;background:linear-gradient(135deg,var(--orange),var(--orange-deep));color:#fff}
.lp-hero h1{font-size:2.3rem;margin:0 0 10px}.lp-hero p{font-size:1.05rem}.lp-art{font-size:8rem;text-align:center;opacity:.9}
.lp-note,.lp-tiles,.lp-steps,.lp-cards,.lp-foot{max-width:1100px;margin-left:auto;margin-right:auto;padding-left:16px;padding-right:16px}
.lp-note{text-align:center;color:var(--ink-2);margin-top:18px}
.lp-tiles{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-top:10px}
.lp-tile{display:flex;flex-direction:column;gap:4px;padding:20px;border-radius:16px;background:#fff;border:1px solid var(--line);text-decoration:none;color:var(--ink);border-bottom:5px solid var(--orange)}
.lp-tile span{font-size:2rem}.lp-tile b{font-size:1.1rem}.lp-tile:hover{transform:translateY(-2px);box-shadow:0 8px 20px rgba(0,0,0,.08)}
.lp-tile.t-emp{border-bottom-color:#2f9e44}.lp-tile.t-track{border-bottom-color:#1c7ed6}.lp-tile.t-site{border-bottom-color:var(--ink)}
.lp-steps{margin-top:28px}.lp-steps h2{text-align:center}
.lp-steps ol{list-style:none;padding:0;margin:14px 0 0;display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px}
.lp-steps li{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px;display:flex;flex-direction:column;gap:4px}
.lp-steps li i{font-style:normal;width:30px;height:30px;border-radius:50%;background:var(--orange);color:#fff;display:grid;place-items:center;font-weight:800}
.lp-cards{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:28px}
.lp-card{background:#fff;border:1px solid var(--line);border-radius:16px;padding:20px}.lp-card h3{margin-top:0}
.lp-foot{text-align:center;color:var(--ink-2);padding:28px 16px}
@media(max-width:800px){.lp-hero,.lp-cards{grid-template-columns:1fr}.lp-tiles{grid-template-columns:1fr 1fr}.lp-art{display:none}.lp-hero{margin:16px 12px;padding:24px}}
.pub-wrap{max-width:960px;margin:0 auto;padding:20px 16px}
.pub-wrap h1{margin:.2em 0}
.st-ap-pending{background:#fff3bf;color:#8a6d00}.st-ap-approved{background:#d3f9d8;color:#1e7a34}.st-ap-rejected{background:#ffe3e3;color:#c92a2a}
.dlg{border:1px solid var(--line);border-radius:14px;padding:20px;max-width:560px;width:92%}.dlg::backdrop{background:rgba(42,19,5,.5)}
.dlg-row{display:flex;justify-content:space-between;gap:10px;padding:8px 0;border-bottom:1px solid var(--line)}

.lp-tile.t-client{border-bottom-color:#e8590c}.lp-tile.t-agent{border-bottom-color:#9c36b5}.lp-tile.t-staff{border-bottom-color:#0c8599}.lp-tile.t-form{border-bottom-color:#f08c00}.lp-tile.t-agentf{border-bottom-color:#862e9c}.lp-tile small{color:var(--ink-2)}